Privacy policy

The following space has been created to offer all the information related to the terms and conditions established for the user and the responsible of the web. It is of the utmost importance to know and accept the terms that are implied in this section.

PRENDELUZ S.L. assumes the commitment to process customer information in all its guarantees, thus complying with the legal requirements at national and European level regarding the collection and use of data. Therefore, this space complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and Law 34/2002, of July 11, of services of the information society and electronic commerce (LSSI-CE) As well as the Organic Law 3/2018, of December 5, concerning the Protection of Personal Data and guarantee of the digital rights of consumers.

In accordance with the provisions of Article 10 of Law 34/2002, of July 11, of services of the information society and electronic commerce, the user of this website is informed of the following:

Data Protection

Basic Information

Responsible for the treatment: PRENDELUZ, S.L.

Purpose of processing: They will be used to manage and control the registration of users and the fulfillment of the contractual relationships that are formalized and, if so authorized, to send them advertising or commercial information about PRENDELUZ products.

Legitimation: The execution of the Terms of Use and General Conditions of Purchase and of the services offered by PRENDELUZ, compliance with applicable legal obligations and, where appropriate, the consent of the interested party itself.

Recipient: when legally or contractually obligatory, as well as to third parties in charge of the processing of PRENDELUZ.

Rights: How to exercise your rights of access, rectification or deletion, as well as the rest of the rights as we detail in the additional information.

Privacy Policy

Introduction

This Privacy Policy describes how PRENDELUZ, S.L. collects, uses, stores, shares and protects personal information derived from the use made by users on the website https://www.prendeluz.com and, where appropriate, from the contractual relationship formalized with us.

The user declares under his/her responsibility and guarantees that the data provided to PRENDELUZ are true, accurate, correct and belong to him/her. In this sense, it will be the obligation of the Users to keep the information and data updated in such a way that they correspond to the reality at every moment. Any false or inaccurate statement that may occur as a result of the information and data provided, as well as the damages that such information may cause, shall be the direct responsibility of the Users.

In particular, this Policy informs Users about:

  • What personal data we collect.
    For what purpose we collect this information.
    How we will use it.
    For how long we will have it.
    Who will have access to it.
    What your rights are in relation to your personal data and how you can exercise them.
    Also, during your navigation through the Website, we will install "cookies" on your device or computer. Please review our Cookie Policy for more information about what cookies we use and how to modify the cookie permissions on your devices.

Responsible for the processing of your data

Identity of the responsible: PRENDELUZ S.L.

CIF: B70278825

Registered Address: Pasaxe do Pedrido n24 bajo 15165 Bergondo, A Coruña

E-mail: support@prendeluz.com

Purposes of processing
Customer area: the purposes of the data processing collected through this space are: edit personal data (query and modification of personal data), query invoices, create and save shopping lists and send commercial communications, all with the management and profiling of preferences and buying habits to improve the experience of using the site by the customer and offer services and products that are more related to their preferences.

Professional channel: the purpose of the treatment is customer service and commercial, as well as profiling that allows us to offer you a better experience.

Commercial communications: Likewise, PRENDELUZ, if the user consents to this effect, will process the information and/or personal data that the user has provided for the purpose of communication and sending commercial and advertising promotions of interest (both digital and paper), relating to products and services of PRENDELUZ.

Use of the website: The system where our website is hosted (prendeluz.com) uses, according to the configuration and customization defined at all times by each User, cookies that make your navigation more comfortable and efficient; it allows us to improve our website through estimates on statistical data and usage patterns, to know how Users interact with the website in order to improve our services; as well as for advertising purposes based on the analysis of your browsing habits. In any case, we never store sensitive information such as passwords, payment card details, etc. See PRENDELUZ Cookies Policy.

Legitimation
PRENDELUZ, S.L. assumes the commitment to process customer information in all its guarantees, thus complying with the legal requirements at national and European level regarding the collection and use of data. Therefore; this space complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and the Law 34/2002, of July 11, of services of the information society and electronic commerce (LSSI-CE) As well as the Organic Law 3/2018, of December 5, concerning the Protection of Personal Data and guarantee of the digital rights of consumers.

Data Retention
PRENDELUZ retains the personal data of Users while they hold the status of customer or registered user of the Website, being the personal data retained after the termination of the contractual relationship duly blocked for the period of time necessary to meet the responsibilities that may arise from it.

Shared information
It will be necessary for us to communicate your personal data to third parties, as data controllers, these are:

Public Administrations
Logistics and transport service providers
Outside the above cases, PRENDELUZ will not communicate your personal data to third parties, except under express or contractual obligation and in compliance with an obligation and / or legal mandate.

Rights
The User may exercise, with respect to the data collected in the manner provided in this Privacy Policy, the rights recognized in the data protection regulations and, in particular, the following rights, access, rectification, deletion, opposition, limitation and portability of personal data.

Interested Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, Users may request the limitation of the processing of their data, in which case, PRENDELUZ will only keep them for the fulfillment of legal and administrative obligations, defense of our interests and rights, as well as for the exercise or defense of claims, sanctions and liabilities.

Updating of this policy
PRENDELUZ reserves the right to modify and update this Policy at any time. The latest version of this document will be the one published on our Website.

Business owners
Identity of the responsible: PRENDELUZ S.L.
CIF: B70278825
Registered Address: Pasaxe do Pedrido n24 bajo 15165 Bergondo, A Coruña
E-mail: support@prendeluz.com


General conditions of use
The present conditions regulate the use and access to the page prendeluz.com. This section affirms, therefore, that the general conditions here prescribed are accepted. Including browsing the site, the use of the content, products and services offered on this website. It implies full and unreserved acceptance of each and every one of the conditions and policies from the moment you access as a user.

The owner reserves the right to make changes and / or expand at any time and without notice the presentation, configuration and contents of the website. It may also choose to temporarily suspend the presentation, configuration, technical specifications of the site, as well as its service.


Contact
In case you have any questions regarding the subject of Legal Conditions or Terms of Use please contact the following email: support@prendeluz.com

Cookies policy

What are cookies?
Cookies are files created by the websites you visit that are stored in your browser's cache.


What do they do for us?
- They allow you to navigate easily through the website
- The page loads faster
- It allows to remember your preferences on the page (items in the basket, products you like the most, etc).
- Allows you to save your browser settings (user, language, etc.).


What regulates them?
Article 22 of the Law of Services of the Information Society and Electronic Commerce (LSSI) is the one that regulates this regulation although it has been subsequently amended by Royal Decree-Law 13/2012.


Types of cookies:
- Own Cookies: These are those that are sent to your computer from our domain.
- Third-party cookies: Those that are sent to your computer from a computer or domain that is not managed by the editor.
- Session Cookies: Used to preserve your login, list of favorite or purchased products.
- Persistent Cookies: They are used so that your data on that terminal are stored and can be treated for a period of approximately 12 months.
- Technical Cookies: These are those that allow you an easier navigation on our website and the use of the different options or services we offer such as: Identify the session, remember the elements that make up an order, make the purchase process, use security features during navigation, share content through social networks...
- Personalization Cookies: They allow us to show you the page in your language.
- Analysis Cookies: They allow us to track and analyze behavior within our website. The information collected is used in measuring the activity of websites, application or platform and for profiling of user navigation of these sites, applications and platforms, to make improvements.


How to control cookies?
You can allow, block or delete cookies installed on your computer by configuring the options of the installed browser. Disabling cookies does not prevent browsing the website, but the use of some of its services may be limited and worsen your browsing experience.

 

How to enable or disable cookies?

https://www.cookiesandyou.com/disable-cookies/windows/chrome/


Details of the cookies used on this page
- darkWeb = Stores the light/dark style that the user wants to browse the store.
- websiteUsesCookies = Indicates the acceptance of the use of cookies by the user of the website.
- prendeluzID = Cookie to maintain the user's session registered with the server.

Gurantees

All our products come with a three-year legal warranty. This warranty covers manufacturing defects and issues arising from the product's non-compliance with the agreed terms.

To process the warranty, you can contact us via email at support@prendeluz.com.

If the product has factory or operational issues, after the corresponding verification, we will proceed with one of the following options:

- Replace the defective product with a new one.
- Repair the product.
- Refund the paid amount.

Important Note:

If the product shows operational issues due to misuse by the customer, after technical inspection, Prendeluz will not be responsible for refunds, replacements, or repairs.

Shippings

Shipping costs are borne by the customer and may vary depending on promotions, offers, or package density. However, we offer free shipping for orders over €19.95.

Shipping rates are as follows:

Iberian Peninsula: €4.95
Balearic Islands: €8.95
Ceuta, Melilla, and Canary Islands: We do not deliver to these regions.

Packages will be shipped within 24/48 hours after payment confirmation using GLS or Correos Express. Deliveries will be made on working days before 6:00 PM. It is important to provide a phone number in your order so the carrier can contact you if no one is available at the delivery address.

Order tracking will be available in your client area on our website under the "My Orders" section. We can also provide a tracking number if you request it by email with the reference number to support@prendeluz.com.

Shipping costs include packaging, handling, insurance against breakage or loss during transport.

Note: If an order that has already been shipped is canceled, the shipping costs will not be refunded.

Right of Withdrawal

Under Law 3/2014, of March 27, which amends the Revised Text of the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007, of November 16), you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the order. For your first order, this period extends to 30 calendar days after purchase.

To exercise your right of withdrawal, you must contact us:

By emailing support@prendeluz.com or completing the web form available on our contact page.

Once contact is made, the product must be returned to the following address:

C/Parroquia de Rois, 30B, 2, Polígono de Bergondo, 15166, A Coruña

The product must be returned:

- Unused.
- With its complete contents.
- In its original, intact packaging.

Important:

- Return shipping costs will be borne by the customer.
- Initial shipping costs will be refunded to the customer if the entire order is returned, but not for partial returns.

Once the product is received and its condition verified, the total amount of the product and initial shipping costs will be refunded.

Return of Defective Products

If you have received a defective product, you must initiate the return process from our website or contact us.

The defective product must be sent to the following address:

C/Parroquia de Rois, 30B, 2, Polígono de Bergondo, 15166, A Coruña.

Once received and its condition verified, if found defective, we will:

- Refund the full amount (including return shipping costs, if incurred by the customer).
- Or, if preferred, replace the defective product with a new one.