Privacy policy

The following space has been created to offer all the information related to the terms and conditions established for the user and the responsible of the web. It is of the utmost importance to know and accept the terms that are implied in this section.

PRENDELUZ S.L. assumes the commitment to process customer information in all its guarantees, thus complying with the legal requirements at national and European level regarding the collection and use of data. Therefore; this space complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and Law 34/2002, of July 11, of services of the information society and electronic commerce (LSSI-CE) As well as the Organic Law 3/2018, of December 5, concerning the Protection of Personal Data and guarantee of the digital rights of consumers.

In accordance with the provisions of Article 10 of Law 34/2002, of July 11, of services of the information society and electronic commerce, the user of this website is informed of the following:

Data Protection

Basic Information

Responsible for the treatment: PRENDELUZ, S.L.

Purpose of processing: They will be used to manage and control the registration of users and the fulfillment of the contractual relationships that are formalized and, if so authorized, to send them advertising or commercial information about PRENDELUZ products.

Legitimation: The execution of the Terms of Use and General Conditions of Purchase and of the services offered by PRENDELUZ, compliance with applicable legal obligations and, where appropriate, the consent of the interested party itself.

Recipient: when legally or contractually obligatory, as well as to third parties in charge of the processing of PRENDELUZ.

Rights: How to exercise your rights of access, rectification or deletion, as well as the rest of the rights as we detail in the additional information.

Privacy Policy

 

Introduction

This Privacy Policy describes how PRENDELUZ, S.L. collects, uses, stores, shares and protects personal information derived from the use made by users on the website https://www.prendeluz.com and, where appropriate, from the contractual relationship formalized with us.

The user declares under his/her responsibility and guarantees that the data provided to PRENDELUZ are true, accurate, correct and belong to him/her. In this sense, it will be the obligation of the Users to keep the information and data updated in such a way that they correspond to the reality at every moment. Any false or inaccurate statement that may occur as a result of the information and data provided, as well as the damages that such information may cause, shall be the direct responsibility of the Users.

In particular, this Policy informs Users about:

  • What personal data we collect.
    For what purpose we collect this information.
    How we will use it.
    For how long we will have it.
    Who will have access to it.
    What your rights are in relation to your personal data and how you can exercise them.
    Also, during your navigation through the Website, we will install "cookies" on your device or computer. Please review our Cookie Policy for more information about what cookies we use and how to modify the cookie permissions on your devices.

Responsible for the processing of your data

Identity of the responsible: PRENDELUZ S.L.

CIF: B70278825

Registered Address: Pasaxe do Pedrido n24 bajo 15165 Bergondo, A Coruña

Telephone: +34699126658

E-mail: prendeluz@prendeluz.com

Purposes of processing
Customer area: the purposes of the data processing collected through this space are: edit personal data (query and modification of personal data), query invoices, create and save shopping lists and send commercial communications, all with the management and profiling of preferences and buying habits to improve the experience of using the site by the customer and offer services and products that are more related to their preferences.

Professional channel: the purpose of the treatment is customer service and commercial, as well as profiling that allows us to offer you a better experience.

Commercial communications: Likewise, PRENDELUZ, if the user consents to this effect, will process the information and/or personal data that the user has provided for the purpose of communication and sending commercial and advertising promotions of interest (both digital and paper), relating to products and services of PRENDELUZ.

Use of the website: The system where our website is hosted (www.prendeluz.com) uses, according to the configuration and customization defined at all times by each User, cookies that make your navigation more comfortable and efficient; it allows us to improve our website through estimates on statistical data and usage patterns, to know how Users interact with the website in order to improve our services; as well as for advertising purposes based on the analysis of your browsing habits. In any case, we never store sensitive information such as passwords, payment card details, etc. See PRENDELUZ Cookies Policy.

Legitimation
PRENDELUZ, S.L. assumes the commitment to process customer information in all its guarantees, thus complying with the legal requirements at national and European level regarding the collection and use of data. Therefore; this space complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and the Law 34/2002, of July 11, of services of the information society and electronic commerce (LSSI-CE) As well as the Organic Law 3/2018, of December 5, concerning the Protection of Personal Data and guarantee of the digital rights of consumers.

Data Retention
PRENDELUZ retains the personal data of Users while they hold the status of customer or registered user of the Website, being the personal data retained after the termination of the contractual relationship duly blocked for the period of time necessary to meet the responsibilities that may arise from it.

Shared information
It will be necessary for us to communicate your personal data to third parties, as data controllers, these are:

Public Administrations
Logistics and transport service providers
Outside the above cases, PRENDELUZ will not communicate your personal data to third parties, except under express or contractual obligation and in compliance with an obligation and / or legal mandate.

Rights
The User may exercise, with respect to the data collected in the manner provided in this Privacy Policy, the rights recognized in the data protection regulations and, in particular, the following rights, access, rectification, deletion, opposition, limitation and portability of personal data.

Interested Users have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, Users may request the limitation of the processing of their data, in which case, PRENDELUZ will only keep them for the fulfillment of legal and administrative obligations, defense of our interests and rights, as well as for the exercise or defense of claims, sanctions and liabilities.

Updating of this policy
PRENDELUZ reserves the right to modify and update this Policy at any time. The latest version of this document will be the one published on our Website.

Business owners
Identity of the responsible: PRENDELUZ S.L.
CIF: B70278825
Registered Address: Pasaxe do Pedrido n24 bajo 15165 Bergondo, A Coruña
Telephone: +34699126658
E-mail: prendeluz@prendeluz.com


General conditions of use
The present conditions regulate the use and access to the page prendeluz.com. This section affirms, therefore, that the general conditions here prescribed are accepted. Including browsing the site, the use of the content, products and services offered on this website. It implies full and unreserved acceptance of each and every one of the conditions and policies from the moment you access as a user.

The owner reserves the right to make changes and / or expand at any time and without notice the presentation, configuration and contents of the website. It may also choose to temporarily suspend the presentation, configuration, technical specifications of the site, as well as its service.


Cookies policy
You can know our cookies policy by clicking here


Contact
In case you have any questions regarding the subject of Legal Conditions or Terms of Use please contact the following email: prendeluz@prendeluz.com 

Cookies policy

What are cookies?
Cookies are files created by the websites you visit that are stored in your browser's cache.


What do they do for us?
- They allow you to navigate easily through the website
- The page loads faster
- It allows to remember your preferences on the page (items in the basket, products you like the most, etc).
- Allows you to save your browser settings (user, language, etc.).


What regulates them?
Article 22 of the Law of Services of the Information Society and Electronic Commerce (LSSI) is the one that regulates this regulation although it has been subsequently amended by Royal Decree-Law 13/2012.


Types of cookies:
- Own Cookies: These are those that are sent to your computer from our domain.
- Third-party cookies: Those that are sent to your computer from a computer or domain that is not managed by the editor.
- Session Cookies: Used to preserve your login, list of favorite or purchased products.
- Persistent Cookies: They are used so that your data on that terminal are stored and can be treated for a period of approximately 12 months.
- Technical Cookies: These are those that allow you an easier navigation on our website and the use of the different options or services we offer such as: Identify the session, remember the elements that make up an order, make the purchase process, use security features during navigation, share content through social networks...
- Personalization Cookies: They allow us to show you the page in your language.
- Analysis Cookies: They allow us to track and analyze behavior within our website. The information collected is used in measuring the activity of websites, application or platform and for profiling of user navigation of these sites, applications and platforms, to make improvements.


How to control cookies?
You can allow, block or delete cookies installed on your computer by configuring the options of the installed browser. Disabling cookies does not prevent browsing the website, but the use of some of its services may be limited and worsen your browsing experience.

 

How to enable or disable cookies?

https://www.cookiesandyou.com/disable-cookies/windows/chrome/


Details of the cookies used on this page
- darkWeb = Stores the light/dark style that the user wants to browse the store.
- websiteUsesCookies = Indicates the acceptance of the use of cookies by the user of the website.
- prendeluzID = Cookie to maintain the user's session registered with the server.

 

Gurantees

Warranty, cancellation, refund and return policy:


You have the right of withdrawal / Cancellation up to 14 days after you have made your purchase. In your first order this period increases up to 30 days later.

In case the order has not left our facilities you will receive a full refund within the following days after processing your request.

If you cancel the order and it has already been shipped, you will receive a refund for the value of the ordered products when they have returned to our warehouse, in this case the shipping costs will not be refunded.


Warranty:


The warranty is for two years, you can process it by contacting us at contacto@prendeluz.com

If you have received your order and it does not correspond to what you ordered (different product, different color or size etc), please contact us and we will pay the shipping costs to return it to us and send you what you ordered.

If your product has factory / operation problems contact us, we will pay for the return and we will replace it with a new one, we will fix it or we will refund what you paid for it.

In case your product has a malfunction due to misuse, after a technical inspection by our team, Prendeluz will not be responsible for the refund or pay shipping or repair costs.

Shippings

Shipping costs are borne by the customer. These may vary according to promotions, offers or density of the package. 

Currently from 19,95€ the shipping costs are free.

The shipping price is 4,95€ for the Iberian Peninsula and 8,95€ for the Balearic Islands. We do not deliver to Ceuta, Melilla and the Canary Islands.

Packages will be shipped within 24 / 48 hours by the transport companies Zeleris Express / Correos Express after confirmation of payment of the order.

Deliveries will be made before 18.00h from Monday to Friday working days. It is important that you provide a telephone number on your order so that the carrier can contact you if no one is at the delivery address.

You can check the status of your order from your customer area on our website - My orders, we can also provide you with the tracking number to check the status of the delivery with the relevant shipping service if you indicate the reference number in the email contacto@prendeluz.com.

Our shipping costs include package packing, handling, shipping and insurance against breakage or loss by the courier. In case of cancellation of an order once it has been shipped, the shipping cost will not be refunded.

Due to mobility restrictions in some areas caused by the coronavirus, our carriers inform that possible delays may be experienced when making deliveries.

Legal notice

The following space has been created to offer all the information related to the terms and conditions established for the user and the responsible of the web. It is of the utmost importance to know and accept the terms that are implied in this section. 

PRENDELUZ S.L. assumes the commitment to process customer information in all its guarantees, thus complying with the legal requirements at national and European level regarding the collection and use of data. Therefore, this space complies with the General Data Protection Regulation (EU) 2016/679 on data protection (RGPD) and Law 34/2002 of July 11, 2002, of services of the information society and electronic commerce (LSSI-CE).

In accordance with the provisions of Article 10 of Law 34/2002, of July 11, of services of the information society and electronic commerce, the user of this website is informed of the following:

Owners of the business

Identity of the responsible: PRENDELUZ S.L.

CIF: B70278825

Registered Address: Pasaxe do Pedrido n24 bajo 15165 Bergondo, A Coruña

Telephone: +34699126658


E-mail: prendeluz@prendeluz.com

 

General conditions of use 

The present conditions regulate the use and access to the page prendeluz.com. This section affirms, therefore, that the general conditions here prescribed are accepted. Including browsing the site, the use of the content, products and services offered on this website. It implies full and unreserved acceptance of each and every one of the conditions and policies from the moment you access as a user. 

The owner reserves the right to make changes and / or expand at any time and without notice the presentation, configuration and contents of the website. It may also choose to temporarily suspend the presentation, configuration, technical specifications of the site, such as its service. 

 

Cookies policy 

You can know our cookies policy by clicking here 

 

Contact

In case you have any questions regarding the subject of Legal Conditions or Terms of Use please contact the following email: prendeluz@prendeluz.com